Privacy Policy

Last Updated: July 2026

Lumify, Inc. ("Lumify," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, use our APIs, developer tools, dashboards, documentation, software development kits (SDKs), or otherwise interact with our services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected through:

  • The Lumify website
  • The Lumify Sports Intelligence API
  • Developer dashboards
  • Documentation
  • Customer accounts
  • Billing portals
  • Customer support interactions
  • Marketing communications
  • Beta and preview products

This Privacy Policy does not apply to third-party websites or services that may be linked from our Services.

2. Information We Collect

The information we collect depends on how you interact with Lumify.

A. Information You Provide

You may provide information including:

  • Name
  • Company name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed through third-party payment providers)
  • Account credentials
  • Support requests
  • Survey responses
  • Communications with Lumify

We do not store complete payment card information. Payment processing is handled by trusted third-party providers such as Stripe.

B. Account Information

When you create a Lumify account we may collect:

  • Account ID
  • Organization
  • Subscription plan
  • API keys
  • Account settings
  • Authentication information
C. API Usage Information

To operate and secure the Service we collect operational metadata including:

  • API endpoint requested
  • Timestamp
  • Response status
  • Latency
  • Credits consumed
  • Rate limit information
  • IP address
  • Device and browser information
  • Authentication status
  • Error logs

Unless explicitly documented for a particular feature, Lumify does not retain customer API request payloads or responses for AI model training.

D. Automatically Collected Information

When you visit our website or developer portal, we may automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device identifiers
  • Language preferences
  • Referral URLs
  • Pages visited
  • Session duration
  • Website interactions
3. Cookies and Similar Technologies

Lumify uses cookies and similar technologies to:

  • Maintain authenticated sessions
  • Remember user preferences
  • Improve website performance
  • Measure website usage
  • Detect fraud and abuse
  • Support security features

Cookies may include:

  • Essential cookies
  • Authentication cookies
  • Security cookies
  • Analytics cookies

You may disable cookies through your browser settings; however, portions of the Services may not function properly.

4. Analytics

We may use analytics providers to better understand how our Services are used.

Analytics information may include:

  • Page views
  • Navigation paths
  • Device information
  • Browser information
  • Geographic region (derived from IP address)
  • Session duration
  • Error events

Analytics data is used solely to improve our Services and customer experience.

5. How We Use Information

We use information to:

  • Provide the Services
  • Authenticate users
  • Operate customer accounts
  • Process billing
  • Respond to support requests
  • Improve product functionality
  • Detect fraud
  • Prevent abuse
  • Monitor API reliability
  • Enforce rate limits
  • Investigate security incidents
  • Develop new features
  • Communicate product updates
  • Comply with legal obligations

We may also use aggregated and de-identified information for analytics, research, benchmarking, and product improvement.

6. AI Processing

Lumify provides AI-powered sports intelligence.

Our Services may use artificial intelligence to generate:

  • Sports analysis
  • Betting intelligence
  • Natural language summaries
  • Rankings
  • Confidence scores
  • Statistical insights
  • Derived analytics

Unless expressly stated otherwise for a specific feature:

  • Customer API request payloads are not used to train Lumify's proprietary AI models.
  • Customer API content is processed solely to provide the requested Services.
  • Third-party AI providers, if used, process information only to perform services on Lumify's behalf and are contractually obligated to protect customer information.
7. Information We Share

We do not sell your personal information.

We may disclose information in the following circumstances:

Service Providers

We work with trusted providers that assist with:

  • Cloud hosting
  • Payment processing
  • Email delivery
  • Customer support
  • Infrastructure monitoring
  • Security
  • Analytics

These providers are contractually required to protect your information and may use it only to provide services to Lumify.

Legal Requirements

We may disclose information if required to:

  • Comply with applicable law
  • Respond to lawful requests
  • Enforce our agreements
  • Protect our rights
  • Prevent fraud
  • Protect users or the public
Business Transfers

If Lumify is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

8. Subprocessors

Lumify uses carefully selected third-party service providers to operate the Services.

Depending on the Services you use, these providers may include:

  • Cloud infrastructure providers
  • Payment processors
  • Customer support platforms
  • Email delivery services
  • Authentication providers
  • Security providers
  • Analytics providers

A current list of significant subprocessors may be made available upon request.

9. Data Retention

We retain information only as long as necessary to:

  • Provide the Services
  • Maintain customer accounts
  • Process payments
  • Resolve disputes
  • Detect fraud
  • Comply with legal obligations
  • Enforce our agreements

Retention periods vary depending upon the type of information and applicable legal requirements.

When information is no longer required, it is securely deleted or anonymized.

10. International Data Transfers

Your information may be processed and stored in the United States or other countries where Lumify or its service providers operate.

These countries may have data protection laws different from those in your jurisdiction.

Where required by applicable law, Lumify implements appropriate safeguards for international transfers.

11. Security

Protecting customer information is fundamental to Lumify.

We employ administrative, technical, and physical safeguards including:

  • TLS encryption in transit
  • Encryption at rest where appropriate
  • Role-based access controls
  • Multi-factor authentication
  • Infrastructure monitoring
  • Security logging
  • Network protections
  • Regular software updates
  • Least-privilege access controls

Although we use commercially reasonable security measures, no method of transmission or storage is completely secure.

12. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete personal information
  • Restrict processing
  • Object to certain processing
  • Receive a portable copy of your information
  • Withdraw consent where processing is based on consent

Requests may be submitted using the contact information below.

We may request additional information to verify your identity before fulfilling your request.

13. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

  • Know what personal information we collect
  • Access your personal information
  • Request deletion
  • Request correction
  • Limit certain uses of sensitive personal information where applicable
  • Not be discriminated against for exercising your privacy rights

Lumify does not sell personal information as those terms are defined under California law.

14. European Privacy Rights

If you are located in the European Economic Area, United Kingdom, or Switzerland, Lumify processes personal information under one or more of the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where required

You may exercise rights granted under applicable data protection laws by contacting us.

15. Children's Privacy

The Services are intended for businesses and developers.

The Services are not directed toward individuals under the age of 18, and Lumify does not knowingly collect personal information from children.

If we learn that personal information has been collected from a child in violation of applicable law, we will promptly delete that information.

16. Third-Party Websites

Our Services may contain links to third-party websites or services.

Lumify is not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

17. Marketing Communications

You may receive product announcements, service notifications, newsletters, or marketing communications from Lumify.

You may opt out of marketing communications at any time by using the unsubscribe link included in our emails.

You will continue to receive transactional or account-related communications necessary to provide the Services.

18. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

If material changes are made, we will update the "Last Updated" date and provide notice through the Services or by other appropriate means when required by law.

Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Policy.

19. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Lumify, Inc.

Email: [email protected]

Website: https://lumify.ai

© 2026 Lumify, Inc. All rights reserved.